At Keystone Autocare we accept exchanges within 7 days of purchase. You can exchange your purchases for DEFECTS only. WE FOLLOW A “NO REFUNDS” POLICY STRICTLY. We request you to make your orders carefully online.
For an exchange, the product must be in its original saleable condition. (all packing materials/labels/tags etc)
While we try hard and ensure all products to be defect free, however, if any of our products is damaged/defective, we have no problems in acknowledging it and replacing it for you. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. We understand and are happy to exchange, replace or repair any such damaged or defective goods for you but we hope our customers respect the intentions behind the policy and don't abuse it. Following shall not be eligible for return or replacement:
• Damages due to misuse of product;
• Products with tampered or missing labels;
• Any damage / defect which are not covered under the manufacturers’ warranty;
• Any product that is returned without all original packaging and accessories, including the box/wrappers, manufacturer's packaging if any, and all other items originally included with the product(s) delivered;
DELIVERED INCORRECT GOODS
In the unlikely event that you receive product items which are not in any material respect what you ordered or are of a materially different quantity to that stated on your order form, we shall make good any such shortage or non-delivery, provided that you notify us of the problem within 3 working days of delivery of the items in question and, if we request you to, return the items in question to us.
To exchange an item with some defect, send us a mail at email@example.com with subject as “DEFECTIVE/INCORRECT PRODUCT RETURN” or call us on our helpline number which remains open 10:00 AM to 6:00 PM IST from Monday to Saturday.
When and how can I change/edit an order?
You cannot change/edit a confirmed order. The order will be deemed confirmed when we receive intimation of payment credit from our Payment gateway.
Strictly, cancellations or refunds will not be permitted.
Once your order payment has been cleared, you cannot make any more changes and the order shall be deemed to be confirmed. All confirmed orders shall not be cancelled/refunded
How to Ship for an Exchange:
To exchange an item, foremost, send us a mail at firstname.lastname@example.org with subject as “PRODUCT EXCHANGE “or call us on our helpline number which remains open 10:00 AM to 6:00 PM IST from Monday to Saturday.
Please Note: Any items that show signs of usage cannot be accepted for exchange.
To enable us to handle your exchange as quickly as possible, please follow the simple instructions below:
1. Return the product item using the delivery form included with your delivery giving the reason for the exchange. If you do not have the original delivery form, please include:
· details of the reason for the exchange
· your order number
· your email address
· your name and address
2. Wrap the product item securely. Keep your posting receipts in a safe place as we cannot be held responsible for product items that fail to reach us. We are unable to refund any amounts you have paid for shipping it back.
3.We will notify you via email/call about the status of your exchange request. This may take up to 3 working days from our receipt of the returned item. Once your returned item is received and accepted, your new item dispatch will be processed shortly.